COOKIE KRUMBS AND MORE will provide our customers with a professionally
baked and decorated dessert in a timely manner as mentioned to all of our customers upon booking.
ALLERGY DISCLAIMER:
-PLEASE BE AWARE THAT ALTHOUGH WE HAVE A STRICT PROCESS IN PLACE TO PREVENT CROSS CONTACT , THERE IS STILL A SLIGHT RISK OF THE PRESENCE OF ANY ALLERGEN.
- A 50% NON REFUNDABLE DEPOSIT IS DUE AT BOOKING.
- CUSTOMERS ARE TO PROVIDE DETAILED INSTUCTIONS UPON PLACING AN ORDER. IF DETAILS ARE NOT PROVIDED WE WILL MAKE CHANGES WHEN FILLING THE ORDER.
- DESIGN VERIATION-
- ALTHOUGH WE MAKE EVERY ATTEMPT TO MATCH DESIGNS GIVEN, CUSTOM CAKES AND PASTRIES ARE A WORK OF ART. IT MAY NOT BE POSSIBLE TO MATCH EVERY SHADE AND COLOR. WE DO TRY OUR VERY BEST. WE DO NOT OFFER REFUNDS OR CREDITS FOR COLOR MATCH.
- WHEN YOU RECIEVE YOUR ORDER READY CONFIRMATION, IT IS YOUR RESPONSIBLITY TO HAVE YOUR ORDER PICKED UP WITHIN 45 MINUTES TO AN HOUR. WE WILL NOT SEND ADDITIONAL REMINDERS TO YOU AND WE WILL NOT HOLD ANY ITEMS NOT PICKED UP THAT DAY. THERE WILL BE NOT REFUND OR CREDIT GIVEN TO A CUSTOMER WHO DID NOT PICK UP THEIR ORDER.
- WHEN PICKING UP YOUR ORDER, PLEASE HAVE A CLEAN FLAT SURFACE TO PLACE YOUR ORDER. CAKES AND APPLES ARE VERY FRAGILE AND CAN BECOME DAMAGED IF NOT TRANSPORTED PROPERLY. WE WILL NOT REFUND OR ISSUE A CREDIT FOR ANY ORDERS ONCE THEY HAVE LEFT OUR CARE.
- DEPOSITS AND CANCELLATIONS
- A DEPOSIT OF 50% IS REQUIRED FOR ALL ORDER OVER $75. ORDERS TOTALING LESS THAN $75 HAS TO BE PAID IN FULL AT THE TIME OF PLACING ORDERS. BALANCES ARE DUE 72 HOURS PRIOR TO YOUR EVENT DATE. WE WILL NOT SEND OUT ANY REMINDERS REGARDING BALANCES. IF THE BALANCE IS NOT PAID IN THAT TIME FRAME, THE ORDER IS AUTOMATICALLY CANCELLLED IN OUR SYSTEM. WE WILL NOT COMPLETE THE ORDER.
- IF CUSTOMER CANCELS ORDERS LESS THAN 48 PRIOR TO ORDER DUE DATE, WE WILL NOT REFUND ANY MONEY OR ISSUE A CREDIT, ORDERS NEED TO BE CANCELLED 7 DAYS PRIOR TO EVENT DAYE.